Shipping Resources
Practical guidance to help you prepare cargo, documentation, and expectations before you ship.
Customs Documentation Checklist
The core paperwork — invoice, packing list, and certificate of origin — customs officers expect to see.
Incoterms Explained
A plain-language look at EXW, FOB, and CIF, and how each shifts cost and risk between buyer and seller.
Packing & Labeling Guide
How to pack, mark, and label cargo so it moves smoothly through ports and clears customs without delay.
Sea vs. Air Freight
Weighing cost against transit time to help you pick the right mode for your next shipment.
Frequently Asked Questions
How do I track my shipment?
Use the Track & Trace page and enter your tracking number to see live status updates from pickup to delivery.
What documents do I need for customs clearance?
Typically a commercial invoice, packing list, and certificate of origin. Our customs team will confirm anything additional your specific cargo requires.
How long does customs clearance take?
Most compliant shipments clear within 1–3 working days once documentation and duties are in order.
Do you offer door-to-door delivery?
Yes — sea, air, and road freight can all be booked door-to-door, or port/airport-to-port/airport if you prefer to handle the final leg yourself.
What payment methods do you accept?
We accept M-Pesa (via STK push) for quotes booked online, alongside standard invoicing for corporate accounts.
Can I get an instant quote?
Yes — the Get a Quote page walks you through a short wizard and gives you a price in minutes.
Still have questions?
Our logistics team is happy to help with anything not covered here.